ADA disability compliance programs must be more than compliant—they must function in the real world. That means working smoothly across teams, processes, and requests, day in and day out. Rachel Shaw and her team bring unmatched expertise in auditing, building, and strengthening ADA programs that support accommodation efforts across the spectrum—from short-term to long-term accommodation solutions.
Building Programs That Perform
ADA Program Audit:
Seeing the Full Picture
We begin with a comprehensive audit—evaluating your current disability compliance program for practical effectiveness and alignment with established ADA and applicable state-level obligations.
We review your policies, procedures, statistics, and documentation, and we also go deeper—gathering insights from the people actually involved in the interactive process. This holistic approach helps us assess how well your program is functioning and where meaningful improvements can be made.
When appropriate, we collaborate with your legal team to ensure that recommendations align with governing laws and internal policy frameworks.
ADA Program Development and Implementation
Program Development:
Designing a System That Works
Once we identify your goals and focus areas, we build a customized program foundation—complete with clear protocols, practical tools, and ready-to-use resources. Whether you’re managing straightforward or complex accommodation requests, we help you create a structure that supports consistency and confidence. Think flowcharts, desk manuals, template letters, scripts, and more.
Program Implementation & Team Mentorship:
From Process to Practice
A strong program is only as good as the people implementing it. We don’t just hand over tools—we train your team to use them well.
Through customized training, real-time feedback, and mentorship, we ensure that your staff not only understands your program but can execute it with confidence, precision, and empathy.
We offer both on-site and remote support to meet your team where they are—literally and figuratively.
Schedule Your Development Call
Looking to improve just one piece of your disability compliance program? We can help with that, too. Whether it’s launching an early return-to-work initiative or simplifying your leave management process, we design targeted solutions that meet your specific needs—and work in practice.
Programs Tailored to Your Pain Points
Targeted Compliance Solutions
Ready to Build a Program That Works?
Let’s talk about how to bring ADA excellence in-house—where it belongs.
“Stellar team and very knowledgeable in this field. You know you are in good hands with any one of them.”
Stellar team and very knowledgeable in this field.
Rachel Shaw is a nationally recognized ADA compliance expert with decades of experience building high-functioning, legally aligned programs for public and private sector organizations.
Rebecca Wicks brings deep expertise in compliance research, auditing, and technical writing. She is known for distilling complex information and systems to deliver clear insights, targeted recommendations, and implementable programming solutions including robust tools and documentation.
Together, Rachel and Rebecca offer clients a rare combination of strategic insight, operational clarity, and practical tools—ensuring that your program is not only compliant but sustainable, consistent, and built to last.
who you'll work with
Let's get down to business...
